In February
2010, after many discussions and searches on the web, we decided to ditch our traditional
home phone provider in favour of one of the VoiP devices on the market, MagicJack. The difference in annual price was
astronomical and we were ready to take a chance just for that reason. We thought, well, if the quality of calls is
not perfect we could live with that. One
of the other reasons we decided to go with MagicJack was that they offered a
Canadian phone number, although we could not transfer our number at that time. The free and unlimited long distance calls to
Canada and the USA appealed to us, as we have family all over North America and
traditional long distance charges were prohibitive for us
.
Well, here
we are more than 5 years later, and we would not turn back, although it has not
always been easy. We experienced
internet speed problems and thought it was MJ, our recorded message disappeared
and we stopped receiving notifications that we had messages, just to find out
MJ had done a system update which required us to reset our recorded message and
preferences after MJ customer service reset our specific device, etc. Yes, customer service is only online, and
yes, you have to be very patient, and ask for a more experienced agent to
really get a solution to your problem instead of having to do the same old
troubleshooting that you have done over and over. We would appreciate it if a general message
would be sent out when they do general upgrades so we would know what to expect
and what to do, without being unpleasantly surprised. However, the call quality has improved and
has become more stable over these past 5 years, and we now feel very comfortable
at dealing with the various quirks and the online help.
On top of
all that, we now use the MagicJack App on our phones and that way, almost,
never miss a call. So excellent to also
use the app and not have to drag a laptop and MJ device around when we go on a
trip anywhere in the world. We can keep
in contact with family for free in North America no matter if were the
countries are located as long as there is decent WiFi.
Being in
Canada and using an Android based phone, we do not have access to the texting
functionality recently introduced for iOS devices, but we look forward to
hopping on board as soon as it becomes available.
We just
really appreciate MagicJack and the evolution of their devices, software and
functionality. They have made it easy
for us to stay in touch without having to spend too much of our retirement
funding.
MagicJack and other VoiP providers are assessed on The Voip Hub. Make your informed choice! Why pay through the roof!
Keep up the
good work and keep surprising us, we love it!!!!
